* What happens if my voucher expires?
Simply call us and we can either transfer or extend it for a small fee.
* Does my deposit come off the total cost?
Your voucher fee comes off the total cost of the holiday** with the balance being payable to the resort as per their booking procedure.(**Mantra, Peppers and Breakfree not included)
* Can I purchase a voucher for a friend?
It’s great to get away with family and/or friends. You can purchase as many vouchers as you like!
* When can’t I use my voucher?
Exemption periods are printed on vouchers or are listed online for each individual property   View the interested Resort on our Web Page for terms and conditions. Vouchers cannot be used towards any Mantra, Breakfree or Peppers property listed. Direct bookings with Oceanroad or clicking on the link on our website will get you a great discounted rate with these properties.
* Is this voucher transferable?
If the voucher is nearing expiry and you don’t think you will use it in time, you can offer your unused voucher to your family or friends.
*How do I receive my 2 free vouchers?
To receive 2 free vouchers from Oceanroad you must book following the Mantra, Peppers or Breakfree links on our website. Booking through a third party website does unfortunatley not entitle you to  vouchers
Under the Fair Trading laws, Oceanroad Holidays do not provide refunds if you
- Simply change your mind and no longer want the goods or service
-realise you can't afford the goods or service or found the item or service at a cheaper price elsewhere.
However when it can be ascertained that your dissatisfaction is attributable to an error on Oceanroad Holidays' behalf, then a refund may be granted. All requestes for a refund must be made in writing, via email or post within 30 days of the voucher purchase. A $21.95 cancellation fee applies to refunds.

Contact us for the first step to a fun holiday!
FREECALL 1800 175 175
This page was last updated: June 4, 2015
F . A . Q